Contact us
Contact us
Questions about a search, a partner booking, or the site itself? Email us and a real person will reply.
Before you write in
Answered in seconds
These come up most often — worth a quick check first.
How TicketScanner works
What we do, and how our search compares prices from partners.
Read moreChanging or cancelling a booking
Who to contact for a flight, hotel, car, or event ticket you've already booked.
Read morePartners & how we're paid
Which partner you're actually booking with, and how commissions work.
Read morePrices & fees
Why a price can move, and what taxes or fees to expect.
Read moreSend us a message
Send as much detail as you can, including the page you were on and what you expected to happen. We answer every message, typically within 5 business days.
Prefer email? Write to support@ticketscanner.ca directly.
Already booked?
Your reservation is held by the airline, hotel, rental partner, or ticket exchange you booked with, so they are the ones who can change, cancel, or refund it. Their contact details are in the confirmation email they sent you.
Read common questions →What we can and can’t help with
- We can help with: site bugs, incorrect destination info, a search that isn’t working, or general feedback.
- We can’t change or cancel a booking made with a partner — only they can do that.